Cancellation and refund policy

Before payment

The service name, scope, validity, price and applicable taxes are presented before payment. Please review the engagement agreement and service schedule before proceeding.

Duplicate or failed transactions

A duplicate successful debit or an amount received for a payment that is not recorded correctly will be investigated against the payment-provider reference. Confirmed duplicate receipts will be refunded to the original payment method, subject to payment-network timelines.

Cancellation of an advisory engagement

Cancellation, fees for work already performed and any resulting refund are governed by the signed client agreement, the selected service schedule and applicable regulations. A request does not automatically cancel work already completed or regulatory record-keeping duties.

How to request a review

Email connect@finvestor.in with the registered email address, payment reference, payment date and reason. Do not include card, UPI PIN, bank password or OTP information.

Refund destination

Approved electronic refunds are normally returned through the original payment route. Processing and credit timelines can depend on the payment provider and the customer's bank.